Support
Answers to common questions, and how to reach us.
Contact Axons One through the form below or the main contact page. Please name this app. For privacy access, correction or deletion requests, write “Privacy request”. Do not send sensitive app content unless it is needed and you choose to share it. Privacy choices and data deletion.
What does the app do?
It keeps a local record of your voiceover bookings and their usage rights: the media the client may use the read on, the territory, the start date and the term. Each booking counts down to its expiry, reminders fire 60, 30 and 7 days before, and a renewal request note is prefilled from the original terms.
Is it legal advice?
No. It records the terms you enter and does the date arithmetic. It does not interpret contracts, calculate union or standard rates, or tell you what to charge.
How do reminders work?
They are local notifications on your iPhone at 9 am local time, 60, 30 and 7 days before a usage term ends. Editing a booking reschedules them; closing or deleting it removes them. The app asks for notification permission the first time you save a booking with an expiry.
What does “Mark renewed” do?
It creates a linked follow-on booking with a new start date and term, keeps the original as history, and reschedules reminders for the new expiry.
What's free, and what does the unlock do?
Free covers five booking chains, including their renewals, with every feature. The one-time unlock removes the five-chain limit; the local App Store price is shown before purchase. There is no subscription. Existing bookings are never locked.
How do I restore my purchase?
On a new iPhone, open Settings › Restore Purchases while signed in to the same Apple Account.
How do I get a refund?
Purchases are made through Apple. Request a refund at reportaproblem.apple.com.
Does it sync or back up to the cloud?
There is no app sync. Bookings are stored on your iPhone and may be included in device backups, including iCloud Backup if enabled. Export a readable CSV from Settings; the app cannot import CSV to restore it.
Can I import a spreadsheet?
Not in this version. CSV export is included; import is planned once customers ask for it.
How do I delete my data?
Settings › Delete all bookings removes booking records and their reminders. Edit or reset your renewal template separately. Deleting the app removes local app data; exported CSVs, sent messages and device backups remain until you remove them separately.